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We work with a small number of clients at a time, and we stay with them after launch.
HGS took our marketplace from a slide deck to a live platform handling real cross-border transactions. They pushed back on the wrong ideas and shipped the right ones.
The auction and bidding engine is the part everyone said would take a year. It was live in four months, and it has not gone down since.
Two-week sprints, a demo at the end of every one, and no surprises on the invoice. That combination is rarer than it should be.
They inherited a codebase two other agencies had already touched, and instead of demanding a rewrite they stabilised it first. That earned a lot of trust.
The shipment tracking module handles our peak season without a wobble. Their monitoring caught two issues before we noticed them ourselves.
What I value most is the honesty about scope. When something was going to take longer, we heard it early — not on the deadline.